Policies

SHIPPING:

We at FloorBuffers.com understand that you need your order as soon as possible, so we do everything we can to ship your order within 24 hours from the date of purchase. We ship during regular business hours, Monday through Friday. If, for some unexpected reason, an item won't be delivered within our standard 7 to 12 business days, a member of our FloorBuffers.com team will contact you with an update when to expect the item.

When an item exceeds standard ground delivery options because it is too large or heavy, we will ship using a freight carrier. Freight deliveries are made using a semi trailer or box truck because of the delivered items being fastened to a pallet and requiring a fork lift or pallet truck to transport on and off the truck. Lift gate service to our residential/commercial customers is available and needs to be identified during the checkout process. You should select lift gate service if you do not have a loading dock and forklift at your facility or residence to receive a pallet delivery.

Our freight carriers require a valid phone number for their driver to contact you to allow successful delivery of the heavy and / or large shipments. They will contact you by phone prior to driving to your location to ensure you are available to receive your order. Not providing a valid number may result in delayed or failed shipments, as well as redelivery and/or storage fees.

All freight orders are F.O.B. shipping point. The sales transaction is completed at the time of pick up by the freight company. The buyer is responsible from the point of pick up for any fees resulting from unsuccessful or delayed delivery. We will do everything possible to obtain and provide accurate contact information to ensure delivery occurs as expected and without added expense to our client.

Privacy Policy:

Last updated: January 28, 2025

This Privacy Policy describes how FloorBuffers.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.floorbuffers.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

Category of Personal Information	Categories of Recipients
Identifiers such as name, e-mail address and phone number	Business and marketing partners
Commercial information such as records of products or services purchased	Business and marketing partners
Usage Data	Business and marketing partners

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at mitch.hess@cleanfreak.com or contact us at 5109 N National Dr, Knoxville, TN, 37914-6512, US.

RETURNS:

Your satisfaction is our top priority and we want to make returns simple:

- Returns on items accepted within 30 days of delivery.

- Return labels that are generated expire after 14 days.

- Return shipping costs are our clients responsibility, unless FloorBuffers.com is at fault. Charges will be deducted from final credit value.

- A restocking fee of up to 20% will be deducted from the refund for items that are opened, used, or no longer in their original packaging.

- Chemicals and vacuums are non-returnable. Operational issues for vacuums and equipment are covered under the manufacturer's equipment-specific warranty. Please call us for service options if operational issues exist.

- Parts orders and special ordered items require approval prior to return.

- Consumables / wear items, such as brushes, pads, and squeegee blades, must be returned unused and in their original packaging.

- Credit can be expected within 14 days after the item is delivered back to us. Some circumstances may require longer processing time.

You can start a new return or check the status of a return in progress by contacting a customer service representative at 866-309-4021. You may also start a return by filling out the form found on our Return Request Page.

FREE GIFTS:

Yes, in appreciation for our clients choosing FloorBuffers.com, we often give away free gifts.

Free gifts are added to orders that are equal to or greater than the advertised qualifying dollar amount. Any returns that reduce the order value to less than the qualifying dollar amount will result in a refund that is reduced by the sale price of the free gift item.

Additionally, we offer free gifts when items are bought as part of a package. If any item from that package is removed from cart or returned, the free gift will be removed from the order or the refund will be reduced by the sale price of the free gift item.

COUPONS AND REBATES:

Coupons, rebates, and other discounts are applied to credit card purchases and are applied at the point of purchase.

PAYMENT METHODS:

We accept credit cards, money orders, personal/business checks, purchase orders and wire transfers for payments on all U.S. based orders. Credit card orders are processed on a 1 business day lag. All money orders and personal/business checks will be held for up to 7 business days following receipt of payment in order for funds to clear. Wire transfer payments are processed immediately upon receipt from our financial institution.

SAFE & SECURE ORDERING:

You can shop at FloorBuffers.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Privacy policy at Authorize.Net.

CHEMICALS:

Some chemical products can only be shipped within the continental United States, because it's just too dang hard in the scary world we live in.

DAMAGES:

Open and inspect your stuff for damages before signing any bill of lading or accepting any UPS packages. All damage claims should be made with the carrier at that time. Sorry, but FloorBuffers.com cannot be held liable for a carrier's damages. (But we'll work our butts off to make sure we use good carriers!)

ERRORS AND OMISSONS:

Sometimes we screw up on pricing so we have to reserve the right to fix/cancel orders based on errors posted on our site. This applies to items priced above or below the current correct price. This happens about once a millennium!

PRIVACY POLICY:

You can have complete confidence when providing information to FloorBuffers.com. All information is regarded as confidential. Only a very limited number of qualified FloorBuffers.com personnel are able to view this information. Your business information is never sold or borrowed to other companies or organizations. All credit card information is immediately destroyed after your transaction is completed.

Please note that our website is powered by Shopify, which may collect and process data as part of its platform operations. For more details, including information on opting out, please visit Shopify's privacy policy and opt-out page.

REMARKETING:

Our website uses a remarketing service to advertise on third party websites to previous visitors of our site. We use 'Cookies', which are unique identifiers that enable our systems to recognize your device and to provide more relevant ads to be served to you in the future. These cookies contain data about our visitors, which includes information about the source of the visitor (where you came from) and keywords used to guide the visitor to our website (how you found our website).

We value your privacy, and any information collected will be kept confidential in accordance with our privacy policies. Your information will not be sold, exchanged, transferred or given to outside vendors without your consent, other than for purposes of providing you with the product or service intended. Personally identifiable information will not be released.

Any of the information we collect from you may be used in one of the following ways:

- To personalize your experience - (your information helps us better respond to your individual needs).

- To improve our website - (the information and feedback provided from cookies helps us improve our website offerings).

- To improve customer service - (we are better able to respond to customer service requests and support requests based on the information provided in part by cookies and other information gathered).

- To process transactions - (we require a certain amount of basic information to process all transactions).

- By using our site, you consent to our website remarketing privacy policy.

SUBSTITUTION:

FloorBuffers.com reserves the right to substitute private-brand or other equivalent merchandise when an item is out of stock or on back order, to allow us to complete your order.

WARRANTY PROGRAMS:

Warranties are non-transferable and are active for the original purchaser only.

Please see our problems page to request service support for any issues with your cleaning equipment.

INTERNATIONAL ORDERS:

We have partnered with FedEx® CrossBorder to service our customers worldwide.

FedEx Crossborder provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. FedEx Crossborder receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders. International customers can save up to 82% off typical international shipping rates.

If you have any questions, please feel free to contact FedEx Crossborder directly.

If you prefer to use your own freight forwarder for an international order shipping outside of the United States, you must pay for that transaction with a bank wire transfer, ACH transfer, or money order in US funds (US Dollars) . There will be no returns on any international orders. Shipments can only be delivered to a continental United States address. It is the customer's responsibility to arrange for freight forwarding to any delivery location outside of the continental United States. If you have any questions, or would like to set up a wire transfer, ACH transfer, or money order type of payment, please give us a call at 866-309-4021.

*PLEASE NOTE:

1.) No free products / free gifts, or chemicals can be shipped outside of the continental United States.

2.) All manufacturer warranties are void on any items taken outside of the United States.

3.) All sales are final and no returns can be made on any item that has been taken outside of the continental United States.

4.) FloorBuffers.com is not be liable for any loss, theft, or damage that occurs after the safe delivery of items to the continental United States delivery address.

TAX EXEMPTION PROGRAM:

To set up your FloorBuffers.com account for tax exemption status, please fill out the Tax Exempt Form and submit your name, email, phone number, and organization name. Once the information is submitted and verified, a member of our Customer Service Team will update your account. If you do not have an account set up, our team will set up an account on your behalf and provide you with login credentials. Users should anticipate an estimated response time of one business day, Monday - Friday, during standard business hours. Once your account it set up, your tax exempt status will be applied to all future qualifying FloorBuffers.com purchases.

Click here to fill out our Tax Exempt Form.

TERMS OF SERVICE:

TERMS

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

USE LICENSE

Permission is granted to temporarily download one copy of the materials (information or software) on FloorBuffers.com's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

- Modify or copy the materials;

- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

- Attempt to decompile or reverse engineer any software contained on FloorBuffers.com's web site;

- Remove any copyright or other proprietary notations from the materials; or

- Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by FloorBuffers.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

DISCLAIMER

The materials on FloorBuffers.com's web site are provided "as is". FloorBuffers.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, FloorBuffers.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

LIMITATIONS

In no event shall FloorBuffers.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on FloorBuffers.com's Internet site, even if FloorBuffers.com or a FloorBuffers.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

REVISIONS AND ERRATA

The materials appearing on FloorBuffers.com's web site could include technical, typographical, or photographic errors. FloorBuffers.com does not warrant that any of the materials on its web site are accurate, complete, or current. FloorBuffers.com may make changes to the materials contained on its web site at any time without notice. FloorBuffers.com does not, however, make any commitment to update the materials.

LINKS

FloorBuffers.com has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by FloorBuffers.com of the site. Use of any such linked web site is at the user's own risk.

SITE TERMS AND USE MODIFICATIONS

FloorBuffers.com may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

GOVERNING LAW

Any claim relating to FloorBuffers.com's web site shall be governed by the laws of the State of Wisconsin without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

$99.99	Get peace of mind with your purchase. Save 10%. Unlimited service. Add & save now! Learn More
+ SuperFreak